MILKY BARN SOAPS - Terms and Conditions
By placing an order with Milky Barn Soaps, you agree to the following terms and conditions:
* Milky Barn Soaps are not responsible for any Allergies or Allergic reactions. It is the buyer's responsibility to review our ingredients list before purchasing ANY of our products.
Orders
- Milky Barn Soap makes every effort to ensure that product descriptions, images, and prices are accurate. However, we do not warrant that such information is error-free.
- All orders are subject to acceptance and availability. Some items may sale in person and may take a day or so to update inventory on our website.
- Prices are as stated on the website and are subject to change without notice.
- Payment is required at the time of placing the order. We accept PayPal, Venmo, and Credit Cards.
- All of our products will have a list of ingredients on their individual listings in our shop. please review all ingredients before purchasing any of our products.
- All soaps will list whether they are cold process or hot processed soaps.
- All scents will be described as a Fragrance oil or an Essential Oil. All our Fragrance oils are Paraben and Phthalate Free.
- Please note that although our Essential oils are natural and pure some people may be sensitive to them. A few such as lemongrass and cinnamon are commonly known to cause reactions in some people with sensitive skin.
- All our fragrances are added to our products at the recommended usage rate or bellow per international fragrance association (IFRA.)
- We do accept custom soap orders, email us for pricing. Whole loaf minimum (9-10) bars of soap once cut. Please allow 4-6 weeks for custom soap orders as they need a minimum of a 4-week cure time.
- If you have any questions about any of our products, please contact us via email. We work hard to promptly return our reply's.
Return Policy
- We do not issue refunds or exchanges for products purchased through our website. All sales are final as these are personal use items.
- All orders other than soap are made to order, please allow 2-3 business days for your product(s) to ship out. Made with Love!
- Although I want you to love all our product ordered, If you do not like the product you ordered and used unfortunately, I will not be able to issue you a refund. These are hand made in small batches by a small business and my cost is lost already in that product. We are not a big store brand with lots of overhead.
- It is the responsibility of the customer to ensure the accuracy of the order before confirming the purchase. If you need to cancel an order placed contact me asap within 12 hours. If order has already been made or already packaged, the sale will be final.
- If you receive a damaged or defective product, please contact our customer service within 48 hours of receiving the order. We will review the issue and, at our discretion, may offer a replacement or store credit for the damaged items.
Shipping
- We aim to dispatch all orders within one business day on all soap orders, after payment confirmation. Made to order items such as lotions, lotion bars, and whipped soap, ect... will ship out within 2-3 business days.
- Shipping costs are detailed at the time of checkout.
- Milky Barn Soap is not responsible for any delays or issues caused by the shipping carrier. Which includes lost or stollen packages.
- Most small orders are shipped USPS First Class package. Larger orders will ship out USPS Priority mail.
Disclaimer:
- Milky Barn Soap, products are crafted with care and use high-quality ingredients that may offer various skincare benefits. While some users may experience positive effects on their skin, it's important to note that skincare is subjective, and individual results may vary.
- All our soaps/products are PH tested and trialed out/ used by our family before putting them in our shop for sale. This ensures the safety of our products. Soap has a neutral PH of 9-10 like water. All our Soaps are made correctly and therefore cannot cause burns to the skin.
- Our products are not intended to diagnose, treat, cure, or prevent any skin conditions or medical issues.
- If you have specific skin concerns or medical conditions, we recommend consulting with a qualified healthcare professional or dermatologist before using our products.
- Please be aware that the information provided on our packaging or website is for general informational purposes only and should not be considered as professional advice. Any statements regarding the benefits of our products are not evaluated by regulatory bodies, and we do not make any claims about curing or treating specific skin conditions.
- It's crucial to perform a patch test before using our products, especially if you have sensitive skin or are prone to allergies. Discontinue use if irritation occurs.
- Our products are for external use only. Avoid contact with eyes and mucous membranes. Keep out of reach of children.
- By using our products, you acknowledge and agree to the terms of this disclaimer.
Intellectual Property
- All content on the Milky Barn Soap website, including but not limited to text, graphics, logos, images, and product designs, is the property of Milky Barn Soap and is protected by copyright laws.
Governing Law
- These terms and conditions are governed by and construed in accordance with the laws of California. Any disputes will be subject to the exclusive jurisdiction of the courts of Riverside County.
Contact Information
- For any inquiries or concerns, please contact our customer service at contact@milkybarnsoap.com or reach us by phone at: 951 777-2499
By making a purchase from Milky Barn Soap, you acknowledge that you have read, understood, and agreed to these terms and conditions listed above.